Moreover, TUI Cruises also finished 2nd in the customer service category by home e-mail service. The survey covered 20 major cruise companies.
The survey went onto detail that the average response time for consumers calling the TUI Cruises call center was just 6 seconds.
All inquiries that were received registered by phone or e-mail, were also responded to and answered in full (on an individual basis) in a prompt fashion.
The TUI Cruises Website was also evaluated highly, in particular for clarity, simplicity and to be overall visually appealing.
