Cruise lines Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises are celebrating scooping the coveted ‘Team of the Year’ award at last night’s 2012 Call Centre Management Association Awards. The award recognises the excellence and first class performance of the guest and trade services call centre team of the collective cruise line business, RCL Cruises Ltd.
Beating off competition from brands such as AVIVA, Barclaycard, DHL, ASDA, Virgin and many more, the Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises guest and trade services teams handle bookings and customer service enquiries from both travel industry partners and consumers.
Michelle Johnson, head of guest and trade services, Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises, commented:
“This is the second year Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises have entered the Call Centre Management Association Awards and the second year that we’ve walked away with one of the night’s top awards. It’s a great reflection of the hard work carried out by the whole team and a true recognition of our dedication and commitment to ensuring our guests are number one in everything we do. This award firmly places our business as one of the leading customer service organisations out there and I couldn’t be prouder of the team.”
The Call Centre Management Association Awards recognises the people and teams who work to make their call centres professional and at the forefront of the industry. Now in their seventeenth year, the awards took place at The Palace Hotel, Manchester on 19 April 2012 and reward best practice, innovation and excellence within the contact and call centre industry. They recognise outstanding performance by managers and supervisors of contact centres, helpdesks and customer service organisations throughout the UK.
Source: royalcaribbean.com
